Refund policy

Our Commitment

At Homeni, we stand behind every product we sell. If something isn't right, we'll make it right — no runaround, no hassle.

Return Window

You may request a return within 7 days of receiving your order, provided the item meets the conditions below.

Eligible for Return

  • Item is unused and uninstalled
  • Item is in its original packaging with all accessories, hardware, and documentation included
  • Item was received damaged or defective
  • Item received is different from what was ordered

Not Eligible for Return

  • Items that have been installed or used
  • Items returned after 7 days of delivery
  • Items with missing parts, accessories, or packaging
  • Damage caused by improper installation or misuse
  • Items purchased during clearance or final sale

How to Request a Return

  1. Email us at homeniofficial@gmail.com within 7 days of delivery
  2. Include your order number, a brief description of the issue, and clear photos of the item and packaging
  3. Our team will respond within 24–48 hours with return instructions
  4. Ship the item back to our address — do not return without prior approval

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

  • Refund will be processed within 3–5 business days
  • Amount will be returned via bKash, Nagad, or bank transfer — whichever you used at checkout
  • Original shipping charges are non-refundable

If rejected:

  • We will notify you with the reason
  • The item will be shipped back to you at your cost

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, we will offer one of the following at no cost to you:

  • Full replacement of the item
  • Full refund including shipping
  • Partial refund if you choose to keep the item

Please report damage within 48 hours of delivery with photo or video evidence. Claims made after 48 hours may not be accepted.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original (subject to eligibility) and place a new order.

Installation Note

The Homeni Pro Shower System requires professional installation. Damage resulting from incorrect installation is not covered under this policy. We recommend using a qualified plumber. All installation hardware is included in the box.

Contact Us

For any return, refund, or product queries:

📧 homeniofficial@gmail.com 🌐 homeni.store 📍 Bangladesh

We typically respond within 24 hours, 7 days a week.

This policy applies to all orders placed on homeni.store. Homeni reserves the right to update this policy at any time. The policy in effect at the time of purchase applies to your order.